Would you like to join our team?

Alba Facilities Services Limited is a fast growing facilities services company providing planned and reactive services as well as quoted work to over xx clients in the commercial, hospitality and public sectors. Due to continued growth of the company, we are looking for a full time, permanent Electrical Qualifying Supervisor to join our growing electrical team working on our clients’ premises throughout Scotland. This is a newly created role reporting to the Account Manager.

This is a hands on role and will involve reading, understanding and editing detailed electrical specifications and material orders as well as working closely with the Account Manager to ensure risk is reduced and costs are competitive.

The ideal candidate should be self-motivated, flexible and proactive, a team player with a can-do attitude.

Responsibilities will include:

• Being the main point of contact for Electrical Engineers, the Account Manager and where appropriate the client
• Verifying all electricians’ inspection & testing results in a timely manner to ensure compliance and to prevent invoicing delays
• Being available for audit purposes
  • Being registered as the Qualifying Supervisor for Alba FS

The successful candidate must have:

• Minimum Level 3 Electrical Installation
• 18th Edition Electrical qualification
• 2391 Testing and Inspection certification
• Fully qualified (time served) and have extensive experience
• Experience of fault finding and Test and Inspecting others’ work
• Ideally, previous Building Services experience

It would be advantageous if the candidate possessed the following: HVAC Building services maintenance experience.

The successful candidate will receive:

• Competitive basic salary – c. £37,000
  per annum DOE (plus overtime rate when required)
• Generous call out allowance
  • 33 days’ annual leave (including public holidays)
• Enhanced company pension scheme
  • Uniform
  • Company vehicle and fuel card
  • Mobile telephone and tablet

For more information or for an informal chat, please contact Fiona McGeever on 0141 737 7098 or forward your CV with covering letter to Fiona.mcgeever@albafs.co.uk

Do you have a strong customer focus?  Do you enjoy working in a fast paced, highly reactive environment?  Do you have experience in managing a Helpdesk?  Looking for a new challenge?

A new and exciting opportunity has arisen for a Helpdesk Manager to join our Glasgow based team at Alba Facilities Services.  The role is a full time, permanent position reporting into the Finance Director and the successful candidate will lead a team of 5.

At Alba Facilities Services Ltd we deliver services to over three hundred locations, predominantly in Scotland for various customers within the commercial and public sectors via a team of mainly mobile engineers.  From our head office in Glasgow, we provide gas, mechanical, electrical and building fabric led services to our varied client base.  We work in a fast paced, highly reactive environment, where excellent customer service is key.  Doing business the right way is important to us and we believe our people are our number one asset.

The Helpdesk Manager will manage the planning and organisation of all planned and reactive maintenance jobs, ensuring effective customer relationships are maintained with clients and the Alba team alike.

Our package:

• Competitive salary from £28,000 – £35,000 (depending on experience)
• Core hours 40 per week: Monday – Thursday (8am – 5pm), Friday (8am – 2.30pm)
• Enhanced Company pension scheme
• Life assurance
• Childcare vouchers
• Flexible working considered
• 33 days’ holiday (inc public holidays)

Your responsibilities

• The management of the helpdesk and all operations within to ensure effective and efficient operational delivery of service to both internal and external customers in line with client SLAs (both planned and reactive works)
• Continuous monitoring of the progress of works carried out until completion
• Liaising with internal and external customers and clients
• Manage any request and reported issues from the client and follow up to achieve resolution and client satisfaction
• Work closely with the wider team to continuously improve overall operations
• Mentoring and motivating the helpdesk support staff, providing training and guidance as required

 Your skills and attributes:

• Helpdesk Management experience (essential)
• CAFM system experience essential (Joblogic would be advantageous)
• Excellent IT skills
• Proven people management and team management skills
• Excellent communication skills
• Highly organised and able to deliver in a fast paced environment
• Able to work under pressure
• Proven ability to solve problems and think laterally

For more information or for an informal chat, please contact Fiona McGeever on 0141 737 7098 or forward your CV with covering letter to Fiona.mcgeever@albafs.co.uk